Shipping policy
We aim to process and ship all orders as quickly as possible so you can get your TRUEFORM gear without delay.
Processing Time
All orders are processed within 1–3 business days. You will receive a confirmation email once your order has been shipped.
Shipping Times
- Australia: 3–7 business days
- International: 7–14 business days
Please note that shipping times may vary depending on your location and external factors such as carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can follow your delivery.
Delays
While we do our best to ensure timely delivery, TRUEFORM is not responsible for delays caused by postal services or customs.
Incorrect Address
Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
If you have any questions about your order, feel free to contact us.